SALESFORCE CERTIFIED BUSINESS ANALYST EXAM EXAM DUMPS GET SUCCESS WITH MINIMAL EFFORT

Salesforce Certified Business Analyst Exam Exam Dumps Get Success With Minimal Effort

Salesforce Certified Business Analyst Exam Exam Dumps Get Success With Minimal Effort

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Salesforce Certified Business Analyst certification exam is a valuable credential for professionals who want to excel in their careers as business analysts. Salesforce Certified Business Analyst Exam certification program tests the skills and knowledge of candidates in various areas of business analysis and is highly recognized by employers. With this certification, professionals can open up many career opportunities and demonstrate their expertise in Salesforce business analysis.

Salesforce Certified Business Analyst Exam Sample Questions (Q178-Q183):

NEW QUESTION # 178
Cloud Kicks has invited stakeholders from multiple departments and roles to participate in its latest Salesforce project. Each stakeholder's experiences and priorities for the project are different which causes tension within the team and a lack of clarity around project direction.
What should the business analyst do to help the team work together more effectively?

  • A. Lead the stakeholders in creating a team agreement that assigns project roles and outlines how the team will collaborate, disagree, develop trust, and define success
  • B. Limit participation in key project discovery, requirements, and solutioning meetings to leadership. and engage the larger team to answer questions directly/ related to their roles when needed.
  • C. Encourage leadership to share their vision for the project, and ask the larger team to focus feedback only on the key objectives, pain points, and requirements outlined by leaders

Answer: A

Explanation:
The best way for a business analyst to help the team work together more effectively is to lead them in creating a team agreement that assigns project roles and outlines how the team will collaborate, disagree, develop trust, and define success. This will help them align on common goals, expectations, and norms, and resolve any conflicts or misunderstandings. Encouraging leadership to share their vision for the project and ask the larger team to focus feedback only on the key objectives, pain points, and requirements outlined by leaders may create a top-down approach that ignores other stakeholder perspectives or needs. Limiting participation in key project discovery, requirements, and solutioning meetings to leadership and engaging the larger team to answer questions directly related to their roles when needed may create a siloed approach that reduces collaboration or buy-in. References: https://trailhead.salesforce.com/content/learn/modules/salesforce- business-analyst-certification-prep/collaboration-with-stakeholders


NEW QUESTION # 179
A business analyst (BA) discovers that universal Containers automated case assignments in Service Cloud.
UC uses case assignment rules to route cases to predefined team. The UC leadership team wants to improve how cases are routed.
What should the BA recommend to help the resolve a common obstacle?

  • A. Migrate from case assignment riles to Omni-Channel.
  • B. Document the current case assignment process.
  • C. Minimize case escalations to reduce time to resolution.

Answer: B

Explanation:
This answer states that migrating from case assignment rules to Omni-Channel is what the BA should recommend to help UC resolve a common obstacle for addressing a recent group of complaints from UC's service team about automated case assignments in Service Cloud. Case assignment rules are a feature that allows an organization to automatically assign cases to predefined queues or users based on certain criteria, such as case origin, case type, case priority, etc. Omni-Channel is a feature that allows an organization to automatically route work items (such as cases, leads, chats, etc.) to available agents based on their capacity, skills, availability, etc. Migrating from case assignment rules to Omni-Channel is what the BA should recommend to help UC resolve a common obstacle for addressing complaints about automated case assignments in Service Cloud because it helps UC to improve how cases are routed by matching them with the most qualified and available agents, rather than relying on manual intervention or predefined rules.
References: https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity
/service-cloud-agent-productivity-omni-channel


NEW QUESTION # 180
The business analyst (BA) at Northern Trail Outfitters is getting ready to kick off a new Service Cloud project with the retail division to turn on the Web-to-Case functionality. The BA wants to better understand business processes so they can accurately scope the project.
Which type of documentation should the BA utilize?

  • A. Object models
  • B. Use cases
  • C. Current state analysis

Answer: C

Explanation:
Explanation
The type of documentation that the business analyst should utilize to better understand business processes so they can accurately scope the project is current state analysis. Current state analysis is a technique that involves assessing and documenting how a business process or workflow is currently performed in an organization. Current state analysis helps to establish a baseline for measuring the current state of performance, identify pain points and opportunities for improvement, and align with the desired business outcomes. Current state analysis can be done using tools such as interviews, observations, surveys, or process maps.
References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/


NEW QUESTION # 181
Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:

What should the BA do?

  • A. Hold a one-on-one diagram session with each stakeholder before the workshop.
  • B. Proceed with the workshop as scheduled with the stakeholders who are available.
  • C. Cancel the workshop and reschedule it to a date when ail stakeholders ace available.

Answer: C


NEW QUESTION # 182
The data science team at Universal Containers (UC) has been asked to analyze the sales team's data within Salesforce. Early in their research, the data science team discovered concerns about data quality. UC has brought in a business analyst (BA) to help address the concern.
What should the BA focus on doing first during the initial discovery phase?

  • A. Meet with the executive leadership team to accurately understand the business need.
  • B. Understand and document the data quality issues reported by the data science team.
  • C. Shadow the sales team to observe process for entering data into Accounts and Opportunities.

Answer: B

Explanation:
The first step that the business analyst should take during the initial discovery phase is to understand and document the data quality issues reported by the data science team. Data quality issues are problems or errors that affect the accuracy, completeness, consistency, timeliness, or validity of data in a system or database. Data quality issues can negatively affect the analysis, reporting, decision making, or performance of a system or solution. The business analyst should understand and document the data quality issues reported by the data science team by asking questions, reviewing data samples, identifying root causes, and measuring impacts.
Understanding and documenting the data quality issues helps to define and prioritize the business problem or need, as well as propose and evaluate potential solutions. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-di


NEW QUESTION # 183
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